Thank you for visiting our website. This privacy policy tells you how Serosoft Solution Private Limited and its affiliates (“Academia ERP”), collectively referred to as “Serosoft” use personal information collected at this website (“Sites”) and product and services (“Services”).
Please read this privacy policy before using the “Sites” or “Services” or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retrospectively.
This policy applies only to information collected and received by us through access and use of the “Services” and/or “Sites” and does not apply to any other information collected by us through other means. Further, this policy does not cover the activities of third parties. It is your responsibility to read and understand this policy. By using our “Services” and/or “Sites”, you are agreeing and consenting to the practices described in this policy. If you do not agree to all of this policy and do not wish to be bound by it, you should not use our “Services” or “Sites”. Please read the following to learn more about how we collect, use and safeguard the information you may provide to us via these “Sites” and/or “Services”. This Privacy Policy may be revised from time to time, so please revisit this page often to remain fully informed of our policies.
This Privacy Policy does not apply to the data we process on behalf of our customers (Customer Data) in our capacity as a processor.
Via our “Sites” and/or “Services”, Serosoft collects from you:
(i) certain personally identifiable (i.e. non-business) information,
(ii) certain business information, and
(iii) technical and other information
From Student
Users of the organization (e.g. Teachers)
We retain personal information as per the Terms of contracts with our customers, the educational institutes (controller). We secure purge/delete the data in case of contract termination.
We transfer this information as per customer requirements. We currently keep customer data at the following location/s.
Europe – For West Europe region production server, backups are kept at North Europe region see details here:
https://azure.microsoft.com/en-us/global-infrastructure/geographies/#geographies (Europe)
Outside Europe –
https://azure.microsoft.com/en-us/global-infrastructure/geographies/#geographies (Central India for both Production and backup and same for South
Africa North)
Data subject rights
When you raise any request to fulfill your rights, we will first establish your identity and will then escalate the request to the entity, which is the source of the data for us.
We will perform the task as per our customer (controller) direction.
Reasonable security controls are in place that includes technical, personnel, and procedural controls to protect against unauthorized access, unauthorized modification, and unavailability.
Our site permits you to contact us via email. Whenever you send an email via our site, you will be providing us with your name, title, email address, phone number, and any information you choose to include in the text of your message. For example, you
may choose to provide your mailing address or other information necessary or helpful for us to address your query or other concern.
Privacy Contact information: dpo@serosoft.com
At last annually, or as and when changes are required.
Last reviewed and updated on: 5th January 2023.
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